Refund policy

RETURNS

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Our policy lasts for 15 days after the date of purchase. If 15 days have elapsed since your purchase, we cannot offer a refund or exchange.
Custom pieces such as nameplates, name rings, and teeth etc. are non-refundable and will not be available for use as full store credit. Personalizations and alterations (ie. an engraving on a bracelet or chain resizing) on a piece will also void the return policy. We will notify you before time of purchase if an item is categorized as such.

Returned items are subject to a 7.5% restocking fee, which will be deducted from the refund.

To be eligible for a return, your item must be unused and in the same condition that you received it in. The original packaging must also be included.

To complete your return, we require a receipt or other proof of purchase.

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email to notify you that we have received the item(s). We will also notify you of the approval or rejection of your refund.
If your return has been approved, your refund will be processed and credit will automatically be applied to your credit card (or other original method of payment) within a few days.

Late or missing refunds (if applicable)
If you still have not received a refund within a week of the refund confirmation notice, please contact your bank and credit card company/PayPal. Processing time for refunds can be lengthy; it may take some time before your refund is posted.
If you’ve followed this procedure and still have not been notified of or received your refund, please contact us at info@lucky.diamonds

Sale items (if applicable)
Only items purchased at regular store price may be refunded. On-sale items cannot be refunded.

Exchanges (if applicable)
We replace items only if they are defective or damaged on arrival. If you need an exact replacement, send us an email at info@lucky.diamonds and send your item to 169 Canal Street New York, New York US 10013. Exchanges are not subject to the restocking fee.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive full credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gifter had the order shipped to him or herself to distribute to you, we will send a refund to the gifter and he/she will be responsible for the handling of the credit/gift certificate.

Return Shipping
To return your product, please contact us at info@lucky.diamonds with the order number and "RETURN" in the subject. Once the return has been approved, ship the return to the following address:

Lucky Diamond

Attn: Returns

169 Canal Street

New York New York US 10013.

You will be responsible for shipping costs accrued for returns. Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund.

The time it takes for a refunded/exchanged item varies based on your location. We will provide you with tracking information at the time of shipment (usually via e-mail) if possible.

If you are shipping an item worth over $75, consider using a trackable shipping service and purchasing insurance for your package. We cannot guarantee that we will receive your return.